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Disabled passengers will find Stansted Airport's disabled facilities very well equipped. Here we list the disabled facilities for those disabled travellers at Stansted Airport, plus some additional information to ensure a comfortable trip from the airport. |
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Stansted Airport Disabled Facilities ... |
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London Airport's disabled facilities include wide wheelchair access pathways and ramps, accessible telephones, toilet facilities and dedicated seating throughout the Airport to ensure disabled travellers at Stansted Airport have safe and enjoyable pre-flight time as well as a good flight.
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| General Help & Advice |
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It's worth nothing that disabled and special needs assistance can be booked through the airline.
Disabled travellers at Stansted Airport will find the Help Points situated around the Airport i.e. baggage reclaim halls, short stay car parks, terminal forecourts useful.
These Help Points show your location within the airport, with a telephone to request assistance, including help with baggage or wheelchair push/provision.
Passengers will find a Help Point close to the blue/orange badge parking bays in the short stay car park Zone D.
Help with wheelchair push / provision or general assistance such as carrying luggage can be requested, free of charge, from this point.
Help Point telephones are also available at each of the revolving entrance doors.
Induction loops are situated throughout the airport for those partially sighted or hard of hearing passengers - easily identified by the 'sympathetic ear' symbol. The airport's directional signs use black text on a yellow background for easy use.
Hearing dogs and guide dogs are the only dogs allowed in Stansted's terminal buildings.
For general enquiries regarding the facilities for people with disabilities at London Stansted Airport, please call the main switchboard on: |
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Help for Disabled People ... |
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Main Switchboard |
+ 44 (0)870 000 0303 |
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Minicom |
+44 (0) 2380 627 032 |
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Disabled Car Parking Facilities |
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Inline with the strict security measure throughout the airport the blue badge (previously orange badge) scheme does not operate on Stansted Airport's road system. Unattended cars will be towed away and will receive a parking fine. |
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Short Stay Car Park: |
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- Prices are clearly displayed at car park entrances
- Blue/orange badge parking is located close to the airport terminal in Zone D
- Help point telephones are close to the parking bays in Zone C and D with free assistance to those with special needs including wheelchair push/provision or help with baggage up to check-in.
- Contact the car park operator if you need to take your orange/blue badge away - contact the operator by pressing the help button on the entry barrier
- Car park tickets must be paid for at the customer service kiosks or automatic payment machines before returning to your car or use the help button
- For further information, call the information line on 0870 850 2825 (UK) or +44(0)121 410 5105 (from outside the UK). The Minitel number is +44 (0)121 410 5284
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| Mid Stay Car Park: |
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- Located just over a mile from the terminal building, with free wheelchair accessible transfer coaches
- 20 minutes transfer should be allowed to the terminal
- Blue badge parking spaces are available close to the coach pick up shelters. All shelters also have Help buttons
- A 24 hour cashier is available in the car park should assistance be required. Insert your credit card on entry to the car park, and then again on exit to pay for the time you have parked
- The coach driver or forecourt marshal will assist you to disembark the coach. Free Help Point phones are available outside each of the entry doors should you require a wheelchair or assistance
- Likewise, assistance will be provided for your journey from the terminal back to the car park on your return
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| Long Stay Car Park: |
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- This car park is around 4 miles from the airport with free wheelchair accessible coach transfers
Allow 45 minutes to transfer to the terminal building
- The Blue Badge bays for disabled passengers are located next to the coach pick up shelters with Help buttons.
- Coach drivers or forecourt marshals will assist you to disembark the coach. Free Help Point phones are available outside each of the entry doors should you require a wheelchair or assistance.
- Car park payment machines are available in the international baggage reclaim area and in the long stay car park. For assistance, press the Help button on the payment machine, or use the Help Point phones outside the terminal revolving doors.
- Likewise, assistance will be provided for your journey from the terminal back to the car park on your return.
- Pre- booking and information is available on 0870 850 2825 (UK) or +44(0) 121 410 5105 (from outside the UK). The Minitel number is +44 (0) 121 410 5284.
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Please note that there are no facilities for blue badge holders in the short stay overflow car park.
For further information, call the information line on:
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Parking for Disabled People ... |
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Telephone (UK) |
0870 850 2825 |
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Telephone (International) |
+44(0)121 410 5105 |
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Meteor Parking |
+44 (0) 2380 627 259 |
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Minitel |
+44 (0)121 410 5284 |
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Helpful Organisations ... |
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Information and advice can be found by contacting the below organisations for those disabled travellers or those with special needs who offer holidays with extra assistance.
The London Stansted Airport Information Guide is not responsible for the content of external sites. |
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Helpful Organisations |
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| Air Transport Users Council |
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| Disabled Persons' Transport Advisory Committee |
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| publishers of 'Access to Air Travel: Guidance for Disabled and Less Mobile Passengers', as well as having really helpful travel tips on their Door to Door pages |
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| Disabled Living Foundation |
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| Helps older and disabled people to find equipment solutions that enable them to lead independent lives. |
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| Charity providing information on accessible hotels and visitor attractions. |
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| Royal Ass. for Disability and Rehabilitation (RADAR) |
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| National organisation run by disabled people |
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| Royal National Institute for the Blind |
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Helping you live with sight loss
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| Royal National Institute for the Deaf RNID |
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Changing the world for deaf and hard of hearing people. |
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| Accessible Travel & Leisure |
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| The Assistance Travel Service |
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